Character Issues

When applying for a visa, one of the key requirements is that you must be of good character. Immigration New Zealand (INZ) assesses character to ensure that people entering New Zealand do not pose a risk to public safety, security, or public order. If you do not meet the character requirements, you may still be able to apply for a character waiver.

What are character requirements?

Immigration New Zealand assesses your character by reviewing your personal history, including any criminal convictions, deportations, or previous immigration issues. This may involve reviewing police certificates from countries you have lived in, as well as examining past visa applications and immigration records.

Your visa may be declined if you have serious criminal convictions or immigration breaches. For example, Immigration New Zealand can refuse your application if:

  • You have been sentenced to five years or more in prison

  • You were sentenced to 12 months or more in prison within the last 10 years

  • You have previously been deported from New Zealand

  • You have been deported, removed, or excluded from another country

Immigration New Zealand may also decline your visa if they believe you could pose a risk to public safety, security, or public interest, or if they believe you may commit offences in New Zealand.

What is a character waiver?

A character waiver allows Immigration New Zealand to approve your visa despite character concerns. It gives Immigration New Zealand discretion to consider your application even though you do not meet the standard character requirements.

You do not usually apply for a character waiver separately. Instead, Immigration New Zealand will notify you if a waiver is required and invite you to provide further information and submissions.

Character waivers may be needed if you have:

  • Criminal convictions in New Zealand or overseas

  • Provided incorrect or incomplete information in previous applications

  • Been deported, removed, or excluded from another country

Importantly, a character waiver does not guarantee visa approval. It simply allows Immigration New Zealand to consider your application.

Tip

Be honest and transparent about past issues. Providing clear explanations and documentation improves the likelihood that INZ will consider your waiver request favorably. Do not provide false or misleading information in your application as it will adversely impact your application and affect future visa applications.

How Immigration New Zealand decides character waivers

Immigration New Zealand considers a range of factors when assessing a character waiver. These include:

  • The seriousness of the offence or issue

  • How long ago it occurred

  • Evidence of rehabilitation

  • Your personal circumstances and ties to New Zealand

  • Your employment, skills, and ability to contribute positively

Providing strong supporting evidence is critical. This may include explanation letters, police records, character references, and proof of rehabilitation, employment, or community involvement.

Demonstrating that the issue was isolated, that you have taken responsibility, and that you are unlikely to reoffend can significantly improve your chances.

What happens if your character waiver is declined?

If Immigration New Zealand declines your character waiver, your visa application will also be declined. However, there may still be options available. In some cases, it is possible to request a special direction from the Minister of Immigration. Special directions allow visas to be granted in exceptional circumstances, even where standard immigration requirements are not met.

Why professional advice can make a difference

Character waiver applications require careful preparation and clear supporting evidence. The way your circumstances are explained, and the evidence provided, can significantly affect the outcome.

Being honest and transparent is essential. Providing false or misleading information can result in your visa being declined and may affect future applications.

If you have character concerns, seeking professional advice early can help you understand your options and present the strongest possible case to Immigration New Zealand.

Download Your Guide to Character Waivers!

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Frequently Asked Questions

A character waiver is a request for INZ to grant a visa despite character concerns. It allows your application to be considered even if you do not meet the standard good character requirements.
You may need a waiver if you have:
• Criminal convictions (in New Zealand or overseas)
• False, misleading, or withheld information in a previous application
• Been deported, excluded, or removed from another country.
A waiver allows INZ to assess your application despite these issues.
INZ reviews whether you pose a risk to public safety, security, or order. They use police certificates and other evidence of past conduct to determine if your character meets their requirements.
Immigration NZ will typically issue a letter to you to request a character waiver if you do not meet the character requirements.
Supporting evidence can include, but is not limited to:
• Police certificates or conviction details
• Explanation letters addressing the issue
• Evidence of rehabilitation or community involvement
• Ties to New Zealand, such as family or employment
The more complete your evidence, the better INZ can assess your case. Please download our character waiver guide for a clearer understanding and book in a time with us to discuss your character concerns.
Yes. If you do not meet character requirements and do not request a waiver, your application may be declined. A waiver allows INZ discretion to approve your visa.
No. A waiver allows INZ to consider your application, it does not guarantee your approval. You must still meet all other visa requirements for approval. Technical advisors in New Zealand will review your character waiver request to determine if a waiver should be granted. We can assist in preparing robust, character waiver submissions to increase your chance of success.
The timeframe varies depending on the complexity of your character issues. Promptly providing all requested information can help speed up the process. It can take anywhere between two -four weeks for your character waiver to be assessed.
If INZ declines your waiver, your visa application will be declined. You will need to look at other avenues open to you to get an outcome if you wish to challenge the decision.
Yes. We can assist and have a good track record in assisting clients with character issues. You can rely on us for professional guidance to ensure your explanation and supporting evidence satisfies INZ requirements.